Last updated on April 1st 2024
At Refurb Bazaar Sustainable Products India Private Limited, we strive to provide our customers with the highest quality electronics and the best shopping experience. However, we understand that sometimes things don’t go as planned. Our refund policy is designed to ensure a smooth and fair process for all our valued customers.
1. Eligibility for Refunds
▶ Defective or Damaged Items: If you receive an item that is defective or damaged, you are eligible for a full refund or replacement. Please report the issue within 7 days of receiving the item.
▶ Incorrect Items: If you receive an incorrect item, you are eligible for a full refund or replacement. Please report the issue within 7 days of receiving the item.
2. Conditions for Refunds
▶ Original Packaging: The product must be returned in its original packaging with all accessories, manuals, and warranty cards.
▶ Condition of Items: Items must be returned in the same condition as received, without any signs of use or wear.
▶ Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation email, must be provided.
▶ Return Shipping: For returns due to change of mind, the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, we will cover the return shipping costs.
3. How to Request a Refund
▶ Contact Us: To initiate a refund, contact our customer service team at [email protected] or +91 920-554-4464
▶ Provide Details: Provide your order number, the reason for the return, and any relevant photos or documentation.
▶ Return Authorization: Our customer service team will provide you instructions on how to return the item.
4. Refund Process
▶ Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
▶ Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item.
▶ Payment Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, we will issue a store credit.
5. Non-Refundable Items
▶ Personalized Items: Items that have been customized or personalized are not eligible for a refund unless they are defective or damaged.
▶ Final Sale Items: Items marked as final sale or clearance are not eligible for a refund.
6. Warranty Claims
▶ For items covered by a manufacturer’s warranty, please refer to the warranty information provided with the product. Warranty claims should be directed to the manufacturer.
7. Exchanges
▶ If you would like to exchange an item, please contact our customer service team. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.
8. Contact Us
▶ If you have any questions about our refund policy, please contact us at:
▶ Email: [email protected]
▶ Phone: +91 920-554-4464
Refurb Bazaar Sustainable Products India Private Limited